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405105-Telephone Coordinator

Receives incoming calls, takes guest orders, upsells orders, takes restaurant reservations after hours, records messages, helps pre-set orders, and maintains stock room.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

  • Answers phones.
  • Logs orders.
  • Organizes food orders in sequence according to receipt.
  • Determines approximate delivery time for guest.
  • Assists in pre-setting orders.
  • Completes side-work.
  • Uses Infogenesis point-of-sale computer.

Marginal Duties and Responsibilitiesinclude the following:

  • Organizes Room Service area.
  • Helps re-stock room.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to speak in a clear and concise manner.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.  The noise level in the environment is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee is regularly required to lift up to 25 pounds. The employee is occasionally required to lift up to 50 pounds.  The employee is occasionally required to push and/or pull 100+ pounds and lift up to 100 pounds with assistance. The vision requirements include close vision, distance vision, and ability to adjust focus. 

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