455103 Door Attendant

Meets and greets each guest arriving or departing from the Hotel. Assists in parking, baggage handling, direction and transportation needs. Works closely with Valet Parkers, Key Control, Bell staff, Shuttle Drivers and Host/Hostesses. Leads door staff and all other operations.

Essential duties and responsibilities include the following, other duties may be assigned:

Smiles and welcomes guests with a positive attitude that supports the philosophy of The Broadmoor Hotel.
Meets and greets all forms of transportation.
Ensures proper luggage handling.
Answers phones, takes messages, and responds to phone calls as needed.
Replenishes necessary supplies (propane, valet slips, cleaning etc.)
Gives general directions and information for The Broadmoor and Colorado Springs area.
Assists the Valet staff with moving and parking vehicles
Assists the Bell staff in loading/ unloading vehicles.
Direct guests to off property attractions, restaurants, zoo, stables, or airport, and assist in arranging transportation.
Overviews the replenishment and storage of propane tanks during inclement weather.
Assists with removal of snow in guest services areas and the placement of ice melt when necessary.
Meets all AAA and Forbes standards set for Door staff.
Ensures the accuracy of marked damage on Temporary vehicles.

Leads the door staff by:

Executes standards and holding others accountable for the same
Prioritizes tasks and communicates these tasks to other members of the door staff.
Ensures effective communication with staff and managers
Manages break times
Plans for events and high volume periods
Directs and controls traffic flow in front of the Hotel providing guidance, verbal and non-verbal, to vehicles and staff.
Ensures effective communication with Valet staff and Key Control.
Ensures that valet cars are parked safely and secured.
Ensures work area is clean at all times.
Ensures the accuracy of marked damage on Temporary vehicles.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The topics listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education / Experience:

High school diploma or General Education Degree (GED); and at least one year of related experience and/or training or equivalent combination of education and experience.

Language Ability:

Ability to read, write and comprehend simple instructions, correspondence and memos. Ability to effectively present and explain information to individuals or groups of guests and/or coworkers.

Certificates and Licenses:

Must posses a valid driver’s license.

Math Ability:

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with situations involving several concrete variables in standardized scenarios.

Work Environment:

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly exposed to outside weather conditions. The noise level in the environment is moderate.

Physical Demands:

While performing the duties of this job the employee is regularly required to stand for long periods of time and walk; use hands to handle, point, feel and reach; talk and hear. The employee is occasionally required to sit, climb, stoop, sprint, kneel, crouch or crawl. The employee is regularly required to lift up to 25 or 50 pounds. The employee is occasionally required to lift/pull/push up to 100 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust and focus.

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