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630101-Telephone Operator (March/April-Oct.)

Operates the switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties:

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

  • Uses private branch exchange (PBX) switchboard to connect interoffice and house calls
  • Answers, screens, and routes outside calls
  • Supplies information to callers; records and relays messages
  • Takes and completes all wake-up calls
  • Checks telephone account system
  • Gives full assistance in emergency situations
  • Monitors 911 Alert System
  • Takes and relays engineering calls over the radio
  • Dispatches calls to Housekeeping and Grounds
  • Logs all service related requests in Guest Request spreadsheet
  • Changes class of service and forwarding on phone extensions
  • Handles after hour calls for the Airport Welcome Desk
  • Handles after hour calls for the Concierge
  • Maintains professional personal appearance
  • Maintains personal cleanliness and repair of clothing
  • Knows and abides by hotel policies
  • Knows and practices accident prevention and safety procedures
  • Takes legible notes

 Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to groups of customers or employees of organization.

 Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 Computer Skills:

Database and internet software; type 30 WPM. Microsoft outlook, excel, word, spreadsheets.

 Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is occasionally exposed to vibration.  The noise level in the environment is moderate.

 Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to sit, and talk and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; and reach with hands and arms. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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