At The Broadmoor our employees are our greatest asset. As an employee at one of the most prestigious resorts in the country, you will have countless opportunities to gain knowledge, skills and grow both professionally and personally through a variety of classes and workshops. Employment at The Broadmoor, one of the few Five Star, Five Diamond resorts in the country, will provide you with the opportunity to take advantage of more than 50 available training classes and programs. Some of the classes and workshops include:
New Employee Orientation
This two day program covers The Broadmoor’s mission and philosophy, the basics of guest service and what it means to be Five Star, Five Diamond as well as basic policies. New Hire Orientation is designed to prepare you for a successful career at The Broadmoor.
Keeping The Stars
This eight-hour guest service workshop focuses on the hotel’s ratings and the importance of going above and beyond our guests’ expectations. Employees participate in role-plays, group activities, and games to learn how the different departments work together to deliver Five Star Five Diamond service.
Broadmoor staff members enjoy a variety of customized in-department programs designed to deliver service standards in new and creative ways to keep them fresh for employees; using games, role-play scenarios and guest feedback to lay common ground between the standards and real-life interactions with our customers.
Train The Trainer
This interactive class is designed to give trainers the tools to deliver effective training methods through interactive training exercises and demonstrations. Once an employee has completed this class, an on-the-job training assessment is required for the successful achievement of the Broadmoor Departmental Trainer certification.
Technical Skill Development Workshops
Training ranges from basic job skills to advanced classes such as:
• Service Recovery
• Product Knowledge
• Selling Techniques
• Driver Awareness Training
• Security Threat Training
• Departmental Shadowing
• Wine Seminars
• Knife Skills
• Nutrition Science
• Food Safety
• Bar Operations
Open to all employees, the Broadmoor offers beginning and intermediate courses in Microsoft Office programs such as Word, Excel, Outlook and PowerPoint in addition to hotel-system specific training courses.
Hotel Management Seminar Series
This series of six seminars is designed to give participants a broad overview of all aspects of hotel operations and management. Seminars are facilitated by Broadmoor Executive Committee members and Department Heads who introduce their divisions and career paths to teach employees what it takes to move up in the hotel industry. Seminar topics include:
• Facilities Management
• Human Resources Management
• Sales & Marketing
• Hotel Operations
• Food & Beverage Management
• Financial Management
Leadership training at The Broadmoor is not just a class or a set of classes, but an approach that shapes our organizational culture. We provide a comprehensive training program consisting of more than 15 classes that offer a basic understanding of supervision skills, consistency in management practices throughout the hotel, and personal and professional development.