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655102- Reservations Sales Agent

Maximizes the occupancy and average rate of the hotel by using specific selling strategies to convert incoming calls into bookings.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

  • Inputs detailed computer data
  • Files
  • Proofreads outgoing confirmations
  • Answers telephones, closes the sale on new reservations, makes changes to existing reservations, and deals with a multitude of customer questions
  • Sells hotel gift certificates
  • Sells transportation reservations
  • Sells dining, golf, and spa reservations
  • Meets sales goals
  • Faxes and e-mails guests
  • Fulfills brochure request
  • Mails out (and stuffs) confirmations
  • Adheres to all Forbes Five Star, AAA Five Diamond, and Preferred Hotel standards
  • Effectively uses website to maximize sales

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer Skills:

Word processing, Spreadsheets, Internet, E-mail, Inventory, and Database software.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat.  The noise level in the environment is moderate.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  Employee is occasionally required to lift and/or move up to 30 pounds

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