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685114-Room Service Server

Provides detailed service to guest rooms including food, wine, hospitalities, and fine dining. Must learn and understand bar service, coffee service, and luncheon service in meeting rooms.

 Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

  • Carries silverware, linen, and food on tray or uses serving cart to transport order to room.
  • Sets up table and serves food from cart.
  • Ensures quality of food and appearance of set is of five star quality.
  • Sets up and delivers coffee breaks to various meeting rooms and executive offices.
  • Ensures that Room Service is always stocked.
  • Checks all hallways and follows pick up lists in order to retrieve all outstanding room trays and tables.
  • Performs assigned side-work.

Marginal Functionsinclude the following:

  • Assists management in the training of new employees.
  • Helps maintain good working relationships with fellow workers throughout the hotel.
  • Performs all other job related tasks as assigned to ensure guest satisfaction.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Certificates and Licenses:

Completion of Responsible Alcohol Service.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to extreme heat.  The noise level in the environment is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand, walk, talk or hear. The employee is frequently required to use hands to finger, handle, or feel; and use arms to reach. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 25 pounds. The employee is occasionally required to lift up to 50 pounds.  The employee is occasionally required to push and/or pull 100+ pounds and lift up to 100 pounds with assistance. The vision requirements include close vision and distance vision.

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