Learning & Development

Broadmoor University provides our team members the opportunity to learn and grow each day. Whether taught in the classroom, online or alongside our world-class leaders, we believe service, hospitality and leadership skills aren’t job skills, they're life skills. Our Learning & Development Team partners with best-in-class organizations, including Forbes Travel Guide, Franklin Covey, and American Hotel & Lodging Education Institute, to provide opportunities for each team member to thrive.


Foundations of Hospitality: Broadmoor careers begin with a two-day orientation experience providing a detailed review of our 100+ year history, our foundation of excellence and our Five-Star, Five-Diamond service. Through information sharing and skills practice, you will be prepared with the tools and resources to begin your career with us. Learning then continues in specific departments and positions to ensure team members have the knowledge, skills, tools and resources to be successful in their role.  

Service Excellence: Our curriculum of interactive and practical learning programs focus on luxury service standards and the importance of going above and beyond our guests’ expectations to create life-long memories.

Leadership Development: Leaders aren’t born, they’re made. Broadmoor leaders recognize and learn the value in being both a great Manager as well as a great Leader. Our skills-based leadership courses provide the tools, resources and insights it takes to develop into a great leader.

Career & Personal Growth: Most of us do not know what’s next. But that doesn’t mean we aren’t ready to learn and grow. Mentorship programs, Job Sharing and Personal Interest courses such as Networking, Communication and Time Management are all resources available for team members to continue learning.

Certifications: Broadmoor team members may access certificate programs hosted by American Hotel & Lodging Education Institute or Colorado Hotel & Lodging Association, many of which are hosted in-person on site.