Frequently Asked Questions

Check-in time is after 4pm.

Check-out time is 12pm.

We cannot guarantee rooms before 4:00pm. Please visit the Front Desk upon arrival to store luggage and enjoy the property until your room is ready.

A first night's room and tax deposit are required at time of booking. The deposit may be charged to MasterCard, Visa, American Express or Discover credit cards and will be processed when the card number is given.

Reservations may be cancelled, or stays shortened, up to seven (7) days prior to arrival. Cancellations or shortened stays will be charged if made within seven (7) days of check-in.

Rates are European Plan (no meals) and are single through quad occupancy when utilizing existing bedding. Rooms come with either king or two double beds.

Yes. Advance reservations for dining are highly recommended. To make your reservation, simply visit our individual restaurant pages and reserve online, or contact our Dining and Activity Reservations Team at 855-421-4301.

784 rooms including over 100 suites.

Yes, all rooms at The Broadmoor are smoke-free. We have designated, outdoor smoking areas.

Our Housekeeping Team will be more than happy to bring a toothbrush kit, or other basic toiletry, to your room.

The Little Theatre is complimentary and does not require reservations or tickets. It is available for overnight hotel guests and Golf Club members. Guests may bring their own concessions or purchase some from Café Julie near the Main Lobby.

Overnight valet parking for hotel guests is $45 per night. Based upon availability, valet parking for those visiting our restaurants or shops is complimentary. Self-parking in the garage is $35 per night; day parking in garage is $5 per half hour (max $25 per day).

For the safety and security of our guests, outside food and beverage is not permitted at the resort.

The rollaway charge is $50 per night. Limit one per room.

Most of the shops are in the Retail Courtyard between the Main Building and the South Building. Some are on the Lobby level, along both sides of the main driveway, with additional outlets in the Golf Club. Only The Broadmoor Shop is in the West Building.

One hour per day of paddle boat usage is included in the resort fee – they are on a first come, first served basis. Paddle boats are seasonal.

We understand that pets are an important part of the family, which is why we are happy to welcome your faithful companion to our main campus. Please view our full policy here.

Reservations for the Spa & Salon are exclusively for registered overnight guests and Golf Club Members. For questions and spa reservations, select the spa option when you contact Dining and Activity Reservations at (855) 421-4301.

The Broadmoor is just over 6,200 ft. above sea level. Exercise may cause shortness of breath and exposure to the sun is intense. Sun protection is advised even in the winter; this is especially important for young children and infants. Increased intake of water is highly recommended.

For all hotel policies and inclusions, please click here.

Tickets must be purchased in advance from the zoo: click here. We provide complimentary shuttle service for hotel guests upon request.

We strongly recommend purchasing tickets in advance. Guests should anticipate a 4-hour excursion when travel to and from the Hotel is considered. The train ride lasts approximately 3 hours. Tickets may be purchased in advance by clicking here. Transportation is not included in the ticket price. Dining and Activities will be happy to make transportation arrangements and may be reached at 855-421-4301.

The Broadmoor is committed to environmentally conscious programs including recycling, water and energy conservation and eco-friendly practices.

Tours are offered for overnight hotel guests every Tuesday, Thursday, and Saturday at the Main Concierge Desk, starting at 10:30am. Reservations are required, and can be made in advance through Concierge. The tour lasts approximately an hour and depending on the guide, will go to multiple buildings and talk about the art and the history of the Hotel.

The choice of roses is a nod to Mr. and Mrs. Penrose. There are approximately 575 roses in the bulb display in the West Lobby. Our preferred florist, Design Works, change the floral displays property wide weekly.

The Hall of Fame is in the West Building to the left of the lobby from the lake entrance, just before Play at The Broadmoor. Photos represent some of the most prominent, well-known faces who have visited our grand resort over the years. The pictures are changed out on occasion.

We’ve been honored to welcome many celebrities, presidents, and foreign dignitaries. These include Presidents Hoover, Roosevelt, Eisenhower, Kennedy, Nixon, Ford, Reagan and George H.W. and George W. Bush, Princess Anne, Margaret Thatcher, John Wayne, Maurice Chevalier, Walt Disney, Charles Lindbergh, Clark Gable, Bob Hope, Jimmy Stewart, Jack Benny, Jackie Gleason, Sir Elton John, Ted Turner, Jane Fonda, Terry Bradshaw, Dorothy Hamill, Peggy Fleming, Michelle Kwan, Joe DiMaggio, and Aerosmith.

Our partners at Gray Line offer Shuttle Transportation, as well as Private Sedans and SUVs, to/from the Colorado Springs Airport. Only Private Sedan and SUV service is available to and from the Denver International Airport. Reservations are required. Reserve Now.

We have three swimming pools and three hot tubs on the property. The Golf Club/Spa pools and hot tubs are open year-round. The Lake Terrace Pool, cabanas, children’s slide pool, and hot tubs are open seasonally. Hours for each are subject to change.

PL^AY is located in the West Building just past the Hall of Fame. Advance bowling reservations are required and are booked separately from dining reservations – although you are welcome to dine on the lane while you bowl.

There are between 1200-2500 employees, depending on occupancy and the season.

Certainly. We’d be happy to assist with printing your boarding pass or other document in the FedEx location in Main and West.

The Hotel opened June 29, 1918, and was built by Spencer Penrose and his wife, Julie.

The Broadmoor is owned by an entertainment group from Denver, led by Philip Anschutz. We have only had three owners since 1918.

The works on display are either originals in Philip Anschutz’s private collection or extremely high-end reproductions of an original work from the Anschutz Collection. We do not know which ones are which. If the original is not here on property, it may be viewed at the American Museum of Western Art at the Navarre in Denver.

The walkway around Cheyenne Lake is 2/3 of a mile.

Spencer Penrose was intent on the Hotel being called The Broadmoor, but there were older properties that incorporated the name. Spencer raised the A to distinguish his logo from the others and thereby avoid any trademark infringement.

The shuttle can be summoned from any Bell Stand in the Main, South, or West Buildings. Guests are carried to and from the Cheyenne Mountain Zoo, Starsmore Visitor and Nature Center, The Broadmoor World Arena, and The Broadmoor Seven Falls.

There are countless activities for kids to enjoy, from playing in the pool, to exploring the playground, the bowling alley at PL^AY, and more. You can learn more about childcare options and make an appointment by visiting www.broadmoornannies.com.

S’mores kits are available for purchase at Hotel Bar, Bar del Lago, and Café Julie’s.

Our bell attendants will be happy to store your luggage until you are ready to depart.